Refund & Returns Policy
At Foundayo™, customer satisfaction and product quality are important to us. Please review our refund and returns policy carefully before placing an order.
Returns Eligibility
Due to the nature of pharmaceutical and health-related products, certain items may not be eligible for return once shipped or opened.
- Products must remain unopened and unused.
- Items must be returned in original packaging.
- Return requests must be submitted within 48 hours of delivery.
Non-Returnable Items
For safety and hygiene reasons, the following items are generally non-returnable:
- Opened pharmaceutical products
- Used or damaged products
- Products purchased during promotional offers
- Prescription-related medications once dispensed
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact our support team within 48 hours of delivery.
Include your order number, photos of the package, and a brief description of the issue for faster assistance.
Refund Process
Once your request has been reviewed and approved, refunds will be processed to the original payment method used during checkout.
- Refund processing times may vary depending on your payment provider.
- Shipping fees are generally non-refundable.
- Approved refunds may take several business days to appear.
Order Cancellations
Orders may only be canceled before shipment processing begins.
Once an order has been processed or shipped, cancellation requests may no longer be accepted.
Shipping Returns
Customers may be responsible for return shipping costs unless the return is due to an error caused by Foundayo™.
We recommend using a trackable shipping method for all approved returns.
Contact Support
For questions regarding refunds, returns, or order concerns, please contact our customer support team through the contact information available on the website.
